A Subset of Marketing Campaign Users Are Unable to Send Single Sends or Display Contacts

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Apr 15, 15:19 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.

Apr 15, 14:46 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour as soon as more information becomes available.

Apr 15, 14:29 PDT
Update - Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available

Apr 15, 13:33 PDT
Update - Our engineers have identified the issue and are still working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 13:04 PDT
Identified - Our engineers have identified the issue and are working toward a fix.  We will provide another update in 1 hour or as soon as more information becomes available.

Apr 15, 12:43 PDT
Investigating - Starting around 12:21PM PT on April 15th, our engineers began investigating an issue where a certain subset of Marketing Campaign users are unable to create or send Single Sends. The contacts page also does not load and users can experience errors. This does impact the Contacts List API. This does not impact API mail send.  We will provide another update in 1 hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.