Billing Payments Declined
Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.
May 4, 23:34 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time. If you received a declined payment notification, please verify your billing information and make changes if necessary. Our billing system will automatically retry payments in a few days or if payment information is updated.
May 4, 23:03 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers should verify their billing information is correct and make changes as needed. Our billing system will automatically retry payments in a few days or if payment information is updated. Upgrades to paid plans should also be working again as expected. We will provide another update in one hour or as soon as more information becomes available.
May 4, 22:18 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
May 4, 21:42 PDT
Investigating - Our engineers are investigating an issue with our Billing service. Customers may receive notifications of declined payments. Also customers may be unable to upgrade their accounts to a paid plan. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.