Certificate Errors for Links in Google Chrome
Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.
May 2, 19:36 PDT
Resolved - Our team re-issued the valid certificates associated with our SendGrid-hosted links. Links that previously showed the certificate error now will begin to resolve when using the re-issued links. For those still encountering the link certificate errors, please update your Google Chrome browser, clear its cache and then restart to allow usage of the new certificate.
May 2, 19:15 PDT
Update - We are still determining the solution for resolving the link certificate errors shown with Google Chrome on some versions. Updates will be given within the next two hours or as soon as more significant updates are available.
May 2, 18:05 PDT
Identified - Our team identified the root cause of the certificate errors when attempting to resolve SendGrid links with Google Chrome browser. At this time, we are working towards implementing a solution to allow links to properly resolve. Another update will be provided in one hour or when a substantial update is available.
May 2, 17:22 PDT
Investigating - Starting around 5:10 PM PT on May 2, 2022 our engineers began investigating an issue involving the validity of link certificates for SendGrid links. Customer may see errors when clicking on links when using Google Chrome. This does not impact mail send. As a workaround, please try opening the link in a different web browser. We will provide another update in 1 hour or as soon as more information becomes available.
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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.