Cluster A – Hosted Email Delays (receiving)
Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: Cluster A - Hosted Email Delays (receiving)
Jun 5, 09:29 UTC
Resolved - Thank you for your patience. As our engineering team continues to defer a bit of mail, the vast majority of the mail is being delivered quickly. This issue has been resolved as we are no longer seeing issues with new inbound emails.
Incident Start Time: 06-03-2021 23:00:00 UTC
Incident End Time:06-05-2021 07:33:00 UTC
Total Duration: 1 day 8hrs 33mins
Jun 5, 04:11 UTC
Monitoring - Our Infrastructure team has fixed the issue, and we are no longer seeing the packet loss. Our engineering team is seeing issues with the rspam which can delay the inbound emails and working on fixing it. Email queues are dropping and we are monitoring the issue.
We will provide further updates as they become available. We again, thank you for your patience.
Jun 5, 02:29 UTC
Identified - Our Infrastructure team has identified the issue and are working to resolve the problem as quickly as possible. We appreciate your patience and will continue to update with the progress.
Jun 4, 23:31 UTC
Update - We continue working to resolve the problems in our Cluster A hosted email service and have engaged our network operations team to assist with our hosted email operations investigation.
We'll continue to provide updates as they come.
11:31 p.m. UTC
Jun 4, 21:12 UTC
Update - We continue working to resolve the problems in our Cluster A hosted email service and have engaged our network operations team to assist with our hosted email operations investigation.
We'll continue to provide updates as they come.
Jun 4, 20:37 UTC
Investigating - Our hosted email engineers are still working to resolve the issues causing delays. We appreciate your continue patience at this time, we will provide an update once new information is presented.
Jun 4, 19:13 UTC
Identified - Our engineering team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Users may still experience some delay or deferrals.
Jun 4, 17:43 UTC
Update - Our engineers are investing reports of delays and deferrals for our cluster A hosted email service. We will provide updates every 60 minutes or if new information is provided sooner.
We appreciate your patience while we are looking into this issue.
Jun 4, 17:34 UTC
Investigating - We are experiencing email delays. We will provide an update shortly with additional information.
Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.
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