Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: End User Provider Search
May 13, 18:37 UTC
Resolved - This problem has been identified and corrected by our engineers. Provider lookups are now working as expected from: https://tucowsdomains.com/provider-search/
Incident Start Time: 05-13-2021 07:00:00 UTC
Incident End Time:05-13-2021 18:13:00 UTC
Total Duration:11 hours 13 minutes
May 13, 15:12 UTC
Update - The network team currently managing the site has found intermittent 504 gateway errors and captcha timeouts after 10 seconds when attempting to complete a provider search. We have escalated the issue to our partner service to investigate the cause of the timeouts. We will provide updates as they become available.
shopco.com can be used for provider lookups as an alternative for now.
May 13, 11:21 UTC
Investigating - The provider search feature available at the URL below is currently down.
Our team is investigating.
Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.
Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.