Global Stats and Engagement Stats Delayed

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Apr 14, 15:58 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. Global Stats and Engagement Stats are caught up and functioning as expected.

Apr 14, 15:28 PDT
Monitoring - Engineers have put in a fix and all delayed stats are caught up. We will monitor the fix moving forward. We will provide another update in an hour or as soon as more information becomes available.

Apr 14, 14:57 PDT
Update - Our engineering team continues to work to bring systems back online and process delayed events. Customers may still see delays with Global Stats and Engagement stats. We will provide another update in an hour or as soon as more information becomes available.

Apr 14, 13:58 PDT
Update - Engineering is still working to mitigate the issue. Customers may still see delays with Global Stats and Engagement stats. We will provide another update in an hour, or as soon as more information becomes available.

Apr 14, 13:06 PDT
Identified - Our engineers have identified the issue and are working toward a fix. The Global Stats delay from 8:40AM PT to 9:55AM PT has been caught up. We estimate it will take about 1.5 hrs for Global Stats delays since 9:55AM PT to catch up. We will provide another update in an hour or as soon as more information becomes available.

Apr 14, 11:57 PDT
Update - Our engineering teams are continuing to investigate the issue and work towards mitigating additional impact. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 10:59 PDT
Update - We are continuing to investigate this issue.

Apr 14, 10:58 PDT
Update - We are still investigating an issue with Global and Engagement Stats. Customers may notice stats delays, including open and click events. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 14, 09:56 PDT
Investigating - We are currently investigating an issue with Global Stats and Engagement Stats delays starting around 8:40AM PT. This is not impacting mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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