Hosted Email Cluster B

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Hosted Email Cluster B

Mar 6, 18:48 UTC
Resolved - Our Engineering team has restored mailstore120. All services are back to normal.

Incident Start Time: 03-06-2022 10:50:00 UTC
Incident End Time:03-06-2022 18:25:00 UTC
Total Duration: 7 hours 35 mins

Mar 6, 15:33 UTC
Update - Our engineering team has restored mailstore122 and 124 and continues to work on restoring mailstore 120. The expected ETA is 2-3 hours. More updates will be provided once we have them available.

Mar 6, 13:44 UTC
Identified - Our engineering team has identified a corrupted file system volume and working on restoring the service at the moment. Users on the following mailstores are having issues with login:
mailstore120
mailstore122
mailstore124

Mar 6, 11:29 UTC
Update - We are continuing to investigate this issue.

Mar 6, 11:24 UTC
Investigating - We are currently aware of an incident that is impacting Hostedemail, (Cluster B, Inbound/Outbound Mail). Some users may have intermittent login issues. Our Engineering team has been engaged and they are currently investigating the issue. We will update shortly.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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