TNE Marketing Campaigns may be experiencing delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Apr 22, 13:20 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with Contacts on Marketing Campaigns and has been resolved. All services are now operating normally at this time.

Apr 22, 13:02 PDT
Update - We are continuing to monitor for any further issues.

Apr 22, 13:01 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 12:56 PDT
Update - We are continuing to work on a fix for this issue.

Apr 22, 12:44 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 22, 12:19 PDT
Update - We are continuing to investigate this issue.

Apr 22, 09:15 PDT
Investigating - Starting around 9:15am PST on 4/22/2022, our engineers began investigating an issue with Marketing Campaigns (TNE). Customers may experience delays or time out errors when attempting new uploads or updates to contact lists. Also Marketing Campaigns or Automations may not be sent to new recipients due to delays with contacts. We will provide another update in 1 hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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