We do our best to backup users data, and it is your responsibility to ensure you have a local copy of your site. Our current backup model performs 1 backup per week (Sunday). 1 backup per month (15th of each month) and we retain 6 months worth of monthly backups. Suspended accounts are backed up for 90 days after the account is deleted from our system.
Backups are stored on a dedicated system apart from your hosting account in the same data center.
It includes User Home Directories and MYSQL Database. We retain Access Logs and Bandwidth Data for billing purposes.
All backups will be restored free of charge in case of a system failure. Manual restoration will be charged based on your agreement with us or on a one-time payment model.