API Failures (HRS and SRS)

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: API Failures (HRS and SRS)

Oct 12, 23:27 UTC
Resolved - The engineering team has restored all the impacted services. This issue has been resolved.

Incident Start Time: 10-12-2023 18:10:00 UTC
Incident End Time: 10-12-2023 22:57:00 UTC
Total Duration: 4 hours 47 minutes

Oct 12, 22:20 UTC
Update - Our engineers are continuing to work on a fix for this issue. Further updates will be provided.

Oct 12, 20:40 UTC
Identified - Our engineering team has identified the root cause of the outage and are working to bring all systems back online. There is currently no ETR and we will continue to provide updates as they become available.

Oct 12, 20:02 UTC
Update - Our engineers are still investigating the outage. We appreciate your continued patience and will continue to provide updates as they come.

Oct 12, 18:45 UTC
Update - We are continuing to investigate this issue.

Oct 12, 18:41 UTC
Investigating - We are currently investigating API failures that impact domain management (e.g. lookup, registration). Our engineers are working to resolve this matter. Further updates will be provided.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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