Cluster A login issues

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A login issues

Sep 17, 17:08 UTC
Resolved - We can confirm services are fully operational and stabilized completely. This incident is now resolved.

Incident Start Time: 09-17-2021 15:22:00
Incident Start Time:09-17-2021 16:36:00
Total Duration: 1 hour and 14 minutes

Sep 17, 16:49 UTC
Monitoring - We have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now users should be able to log back into their webmail for use.

Sep 17, 16:19 UTC
Update - The engineering team is currently investigating the root cause of this incident. We will update as soon as we have more information.

Sep 17, 15:56 UTC
Investigating - We are currently investigating a login issue for a small set of customers on Cluster A (Webmail, POP, IMAP). Users on email cluster A are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.

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