Contact Count is Not Updated after Contacts are Uploaded on New Marketing Campaigns

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Apr 2, 17:30 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with the Contact Count Not Updating after Contacts are Uploaded on New Marketing Campaigns has been resolved. All services are now operating normally at this time.

Apr 2, 16:53 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 2, 16:53 PDT
Update - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 2, 16:31 PDT
Update - Our engineers are continuing to work towards a permanent fix for this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Apr 2, 12:30 PDT
Update - Our engineers are continuing to work towards a permanent fix for this issue. We will provide another update in 4 hours or as soon as more information becomes available. Thank you for your patience.

Apr 2, 10:30 PDT
Update - Our engineers are working towards a short term solution to mitigate delays in contact count updates and are also investigating some long term solutions. We will provide another update in 2 hours or as soon as more information becomes available.

Apr 2, 09:30 PDT
Update - Our engineers are continuing to work towards a fix for this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Apr 2, 08:30 PDT
Identified - Our engineers have identified the root cause of the issue and continue testing possible fixes. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. Mail Send is not affected. We will provide another update within an hour or as soon as more information becomes available.

Apr 2, 07:30 PDT
Update - Our engineers are verifying the possible fixes to resolve the current issue affecting the contacts counter for Marketing customers. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. Mail Send is not affected. We will provide another update within an hour or as soon as more information becomes available.

Apr 2, 06:31 PDT
Update - Our engineers are investigating and continuing to work towards a fix for this issue. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. We will provide another update within an hour or as soon as more information becomes available.

Apr 2, 04:21 PDT
Update - Our engineers are continuing to work towards a fix for this issue. At this time, customers may still notice erroneous contact counts reflected on recently updated lists. We will provide another update within an hour or as soon as more information becomes available.

Apr 2, 03:08 PDT
Investigating - Our engineers began investigating a reoccurrence of the issue with contact counts not being updated with recently updated lists on new marketing campaigns. This issue is noticeable once the contacts are successfully uploaded onto a list via New Marketing campaigns.
The contacts will be available to customers for use, however customers may notice a delay of the count being updated as engineering is working towards implementing a fix.
Mail Send is not impacted.
We will provide another update in an hour, or as soon as more information becomes available

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