[GRA9][Data & Analytics] – Dataplatform incident notification

Original incident notification from OVH Data Center

Affected Service: [GRA9][Data & Analytics] - Dataplatform incident notification

Oct 3, 15:53 UTC
Resolved - We are pleased to inform you that the incident affecting our Data & Analytics has been resolved.

Start time : 03/10/2025 09:18 UTC
End time : 03/10/2025 13:57 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Oct 3, 09:33 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offering.

Here are some supplementary details :

Start time : 03/10/2025 09:18 UTC
Impacted Service(s) : We encountered some issues during datacatalog lakehouse notebook dataprocessing for newer projects.
Customers Impact : Customers are encountering some issues during project creation and queries on the lakehouse for newer projects.
Root Cause : A service disruption occured due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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