11/16/2021 18:13 PST: Users are currently unable create a new support tickets or initiate chats

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Nov 16, 19:29 PST
Resolved - We are now considering this incident resolved. Our apologies for any troubles this may have caused!

Nov 16, 18:59 PST
Update - We are continuing to monitor for any further issues.

Nov 16, 18:56 PST
Monitoring - We have implemented a fix and users should now be able to create new support tickets and initiate chats again. We'll be monitoring this for 30 minutes to ensure functionality has been fully restored.

Nov 16, 18:27 PST
Identified - We have identified the root cause of the issue and are currently working on a fix. We'll be posting updates every 60 minutes or if additional progress has been made before then.

Nov 16, 18:24 PST
Investigating - We are currently investigating an issue where users are unable to create new support tickets via the support portal or initiate chats. Users can still write into help@sendgrid.com for assistance. We'll be posting updates every 60 minutes or if additional progress has been made before then.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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