API Connection Errors, Mail Send and Stat Delays, and Site Unavailability

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

May 6, 20:52 PDT
Resolved - Our engineers have monitored all impacted services and confirmed all issues have been resolved. All services are now operating normally at this time.

May 6, 19:42 PDT
Update - Our engineers are still monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

May 6, 18:28 PDT
Monitoring - Our engineers have implemented fixes for impacted services and are monitoring system performance. Site and API connectivity have been restored along with normal functionality for Marketing Campaigns. We will provide another update in an hour or as soon as more information becomes available.

May 6, 17:42 PDT
Identified - Our engineers have identified the issue and are working on implementing a fix. Customers may continue to experience intermittent API connection issues, site unavailability, and problems with Marketing Campaigns. Stats and event webhook posts should now be restored. We will provide updates in the next hour or sooner as they become available.

May 6, 17:23 PDT
Investigating - Starting around 4:45pm PT, our engineers began investigating an issue with API connection errors, mail send delays, and site unavailability. Customers may be experiencing intermittent API connection issues and notice mail send delays, including Marketing Campaigns. Stats and event webhook posts may also be delayed. Also, customers may have difficulty accessing our site at app.sendgrid.com. We will provide updates in the next hour or sooner as they become available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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