API/Control Panel failures

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: API/Control Panel failures

Jul 12, 14:01 UTC
Resolved - Our engineering teams have recovered services for both SRS and HRS environments. We will be conducting a full investigation to identify a root cause. This incident is now closed.

Incident Start Time: 07-12-2021 10:20:00 UTC
Incident End Time:07-12-2021 13:40:00
Total Duration: 3 hours and 20 minutes

Jul 12, 13:11 UTC
Update - We are continuing to investigate this issue.

Jul 12, 13:04 UTC
Investigating - We are currently experiencing issues with connection failures to the API and RCP, our engineering teams have been engaged to investigate. Resellers and HRS customers may experience difficulties with registrations/renewals/transfers.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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