API Degradation/Timeouts

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: API Degradation/Timeouts

Jun 7, 01:01 UTC
Resolved - Our engineering team has applied a code fix and restarted the affected nodes resolving the issues with registration/transfer orders from being processed.

Incident Start Time: 06-05-2022 16:30:00
Incident End Time: 06-06-2022 23:55:00
Total Duration:1 day, 7 hours, 25 minutes

Jun 6, 21:43 UTC
Update - Our engineering team is rolling out a deployment in order to resolve the issue.

Updates will continue to come as they progress.

Jun 6, 17:40 UTC
Update - Our engineering and dev team continues to troubleshoot the issue. More updates will be provided once we have them available.

Jun 6, 15:58 UTC
Investigating - We are currently experiencing an incident that is impacting domain lookups, this may delay registrations/transfer orders from processing. Our Dev team has been engaged and currently investigating the issue. We will provide updates once we have them available.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.