Australian Customers presenting unable to get mx info: failed to get IPs from PTR record

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 3, 20:42 PDT
Resolved - Our engineers have monitored the Mail Send behaviour and confirmed the issue related to deferred emails have been resolved. All services are now operating normally at this time.

Aug 3, 20:26 PDT
Monitoring - Our engineers have monitored the behaviour and confirmed that the issue regarding deferred emails have been resolved. All services are now operating normally at this time.

Aug 3, 20:10 PDT
Identified - Our engineering team has identified the issue. The issue was not related to SendGrid infrastructure per Engineer's research, but to an Australian domain registrar. We will provide another update as soon as more information becomes available.

Aug 3, 20:05 PDT
Investigating - Starting around 5:50 PM PT on Thursday 3rd, 2023, our engineers began investigating an issue with SendGrid API, which affected Mail Send for Australian customers. The issue was not related to SendGrid infrastructure per our Engineering Team, but to an Australian domain registrar.
This caused emails to went straight to deferred state. We will provide another update in the next 30 minutes or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.