Authentication Errors Including API Connections, Mail Send, Site Unavailability and Legacy Marketing Contacts

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

May 28, 14:50 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

May 28, 14:35 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

May 28, 14:07 PDT
Update - Our engineers are continuing to work towards a fix. Customers are no longer seeing issues. We will provide another update in a hour or as soon as more information becomes available.

May 28, 13:10 PDT
Identified - Our engineers have identified the cause of this incident and are working towards a fix. Customers are no longer seeing issues. We will provide another update in a hour or as soon as more information becomes available.

May 28, 12:10 PDT
Investigating - Starting around 11:26 AM PT, on May 28th, our engineers began investigating an issue with authorization failures. From 11:26 AM to 11:29 AM PT and 11:39 AM to 11:41 AM PT customers may have seen authorization failures when logging into the website, as well as with the API and Legacy Marketing Contacts. This also impacts mail send. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.