Cloudflare Access accounts erroneously locked temporarily

CloudFlare Partners Original incident notification from Cloudflare
CloudFlare can be integrated into all of our services, due to this integration reviewing all incidents and maintenances are an important part of troubleshooting, adding an additional layer or protection and complexity.

Oct 6, 17:00 UTC
Resolved - Cloudflare Access erroneously applied seat limits to new logins and sent an email alert to administrators that seat limits had been exceeded. During the incident, some end-users could not initiate new logins.

The issue has been resolved and administrators can disregard the email.

Some accounts may still be prevented from new users logging in due to accurate seat usage limits. Administrators can check the Cloudflare Teams dashboard to confirm seat usage and add seats if needed.

Interested in activating CloudFlare as part of your service with us? Read about our long standing partnership as a CloudFlare Optimized Hosting Partner.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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