Cloudflare Dashboard and Cloudflare API service issues

CloudFlare Partners Original incident notification from Cloudflare
CloudFlare can be integrated into all of our services, due to this integration reviewing all incidents and maintenances are an important part of troubleshooting, adding an additional layer or protection and complexity.

Nov 2, 22:56 UTC
Resolved - This incident has been resolved.

Nov 2, 21:27 UTC
Monitoring - Some of our database replicas has been restored and are back in service, more will be restored imminently. Service should be restored back to normal levels, and we are continuing to monitor our systems to ensure a smooth recovery. Some products like SSL will have a backlog of certificates to deploy to the edge before we will consider this incident resolved.

Nov 2, 20:51 UTC
Update - We are continuing to work on a fix for this issue.

Nov 2, 20:37 UTC
Update - Database replicas are continuing to be restored. No configuration or traffic data was lost, and there was no impact to traffic flowing through Cloudflare's edge. Cloudflare is monitoring progress and continuing to divert resources to keep overall service as high as possible. Users will continue to see increased latency and intermittent issues in the dashboard that in most cases will be addressed with retry. We will have another update in 30 minutes.

Nov 2, 19:25 UTC
Update - Cloudflare has identified the root cause as related to a database replication issue due to a configuration error. It was not related to any outside event or traffic. We are working on fully restoring the database cluster. In the interim, we have restored functionality to most services with replicas but users will see increased latency and intermittent issues in the dashboard that in most cases will be addressed with retry. We will provide another update in 60 minutes.

Nov 2, 17:34 UTC
Update - Some customers may experience issues authenticating to the Cloudflare dashboard.

Nov 2, 15:50 UTC
Update - Cloudflare has identified the issue and is implementing a fix.

We will update the status once we implement the fix.

Nov 2, 15:34 UTC
Update - Cloudflare has identified the issue and is implementing a fix.

We will update the status once we implement the fix.

Nov 2, 15:14 UTC
Identified - Cloudflare is investigating issues with Cloudflare Dashboard and related APIs.

These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.

Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.

Nov 2, 14:58 UTC
Investigating - We are currently investigating this issue

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