Cluster A – email delays

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - email delays

Jul 26, 18:21 UTC
Resolved - Our engineering team has resolved the issue on cluster A that was impacting load times and email delay.

Incident Start Time: 07-26-2020 14:50:00 UTC
Incident End Time:07-26-2020 17:35:00 UTC
Total Duration:2 hours 45 mins

Jul 26, 17:21 UTC
Update - Engineering team is still working on resolving the identified issues to alleviate the load. We will provide further updates shortly.

Customers may experience longer load time and email delays.

Jul 26, 16:21 UTC
Identified - Engineering team has identified issues that were causing high load on one of our storage devices. They are currently working on resolving them to alleviate the load.

Customers may experience longer load time and email delays.

Jul 26, 15:24 UTC
Investigating - We are experiencing high load issue in one of our storage devices which is causing email delays in Cluster A. We have engaged the engineering team and they are currently investigating the issue.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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