Cluster A: Email issues

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A: Email issues

Jul 8, 11:09 UTC
Resolved - We have now confirmed account access has been restored for the small set of accounts.

Incident Start Time: 07-08-2021 10:15:00 UTC
Incident End Time: 07-08-2021 10:50:00 UTC
Total Duration: 35 minutes

Jul 8, 10:53 UTC
Monitoring - We have now been able to identify the issue, and users are now able to log into their accounts and use mail services as normal. We are monitoring to ensure it is stable before closing this case. Thank you for your patience at this time.

Jul 8, 10:23 UTC
Investigating - We are currently experiencing a connection issue for a small set of email accounts on Cluster A involving IMAP connections. We are investigating this at this time, and will provide updates as they are available.

This is not expected to expand to other accounts not currently affected.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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