Cluster A – email service

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - email service

Mar 4, 04:20 UTC
Resolved - All affected accounts are now accessible for sending and receiving messages, and can be accessed via webmail. This was achieved by restarting the services and controlling the deliveries until the queue was clear. Thank you for your patience as we worked to resolve this.

Incident Start Time: 03-03-2022 23:12:00 UTC
Incident End Time: 03-04-2022 03:30:00 UTC
Total Duration: 4 hours, 18 minutes

Mar 4, 02:45 UTC
Update - The resolution is trickier than expected but our team is still hard at work on it.
Next update: within 60 minutes.

Mar 4, 01:28 UTC
Identified - We've isolated the problem and are working on bringing the service back online.
Next update: within 60 minutes.

Mar 4, 00:59 UTC
Update - We really appreciate your patience. We know this is a big disruption to your business and we've got all hands on deck for this.
Next update: within 30 minutes.

Mar 4, 00:29 UTC
Update - Our team is working to address this issue as quickly as we can.
Next update: within 30 minutes.

Mar 3, 23:54 UTC
Investigating - We are investigating an issue preventing some users on Cluster A from logging into Webmail, sending and receiving messages. Our engineering team has been engaged.

We will provide an update once we have additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.