Cluster A Email Service Issue

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A Email Service Issue

Oct 29, 05:38 UTC
Resolved - This incident has been resolved, and all services have been restored. We thank you for your patience while we worked to fix this issue.

Incident Start Time: 10-29-2021 03:27:00 UTC
Incident End Time:10-29-2021 04:50:00
Total Duration: 1 hour, 23 minutes

Oct 29, 04:06 UTC
Monitoring - We have deployed a fix and are monitoring the situation.

Oct 29, 03:44 UTC
Investigating - We are experiencing degradation of service. Users may experience the following error:

DATABASE ERROR: CONNECTION FAILED!
Unable to connect to the database!
Please contact your server-administrator.

Our engineering team has been engaged and are working to resolve this issue.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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