Cluster A – Inbound Delays

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Inbound Delays

Mar 13, 02:02 UTC
Resolved - Everything is good to go now. Customers should no longer experience any email delays. Thank you so much for bearing with us through this.

Incident Start Time: 03-12-2021 23:45:00 UTC
Incident End Time: 03-13-2021 01:40:00 UTC
Total Duration: 1 hour 55 minutes

Mar 13, 01:52 UTC
Monitoring - The fix we applied is showing positive results. Things should be working now. Please hold tight while we wait for things to settle.

Mar 13, 01:37 UTC
Identified - We've found the cause of the issue and are working toward a solution. Webmail access is now back online.

Mar 13, 01:32 UTC
Update - We're aware of an issue with webmail access on Cluster A and are working to resolve it as quickly as possible.

Mar 13, 00:48 UTC
Update - We are continuing to investigate this issue.

Mar 13, 00:47 UTC
Investigating - We are currently experiencing inbound mail delays on Cluster A. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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