Cluster A – Inbound Delays, webmail login

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Inbound Delays, webmail login

Mar 13, 17:55 UTC
Resolved - This incident has now been resolved.

Incident Start Time: 03-13-2022 16:00:00
Incident End Time: 03-13-2022 17:34:00
Total Duration:1 hour 34 mins

Mar 13, 16:54 UTC
Investigating - We are currently experiencing high load on a few of the IMAP instances on Cluster A. Our engineering team is investigating the issue.

A subset of users on prod A cluster will be experiencing delays/unable to login in to webmail or retrieve emails through email clients (IMAP/POP)

We will provide an update once we have additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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