Cluster A – Inbound Delays, webmail login

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Inbound Delays, webmail login

Mar 13, 17:55 UTC
Resolved - This incident has now been resolved.

Incident Start Time: 03-13-2022 16:00:00
Incident End Time: 03-13-2022 17:34:00
Total Duration:1 hour 34 mins

Mar 13, 16:54 UTC
Investigating - We are currently experiencing high load on a few of the IMAP instances on Cluster A. Our engineering team is investigating the issue.

A subset of users on prod A cluster will be experiencing delays/unable to login in to webmail or retrieve emails through email clients (IMAP/POP)

We will provide an update once we have additional information.

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