Cluster A – inbound email delay

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - inbound email delay

Jul 29, 23:44 UTC
Resolved - Our engineering team has enabled the email delivery services and users will be able to receive emails successfully.

Incident Start Time: 07-29-2020 20:08:00 UTC
Incident End Time:07-29-2020 23:19:00 UTC

Total Duration:3 hours and 11 minutes

Jul 29, 21:25 UTC
Update - Our Engineering team is continuing their work on the affected storage to alleviate the load spike.

Jul 29, 20:36 UTC
Update - One of the network storage is experiencing high load. Engineering team has disabled inbound email deliveries for a subset of users to reduce the load on the affected storage device. The root cause is under investigation.

Subset of users in Cluster A may experience inbound email delivery delays, slowness or timeouts while accessing their email.

Jul 29, 20:30 UTC
Investigating - Degradation of service

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