Cluster A Login Failures

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A Login Failures

Sep 20, 18:50 UTC
Resolved - This incident has been resolved.

Sep 20, 18:50 UTC
Update - We are no longer experiencing any slowness and all Hosted Email services are back to a normal state. We are marking this incident as resolved.

Incident Start Time: 09-20-2022 14:15:00
Incident End Time:09-20-2022 18:14:00
Total Duration:4 hours

Sep 20, 17:36 UTC
Update - The engineering team has completed the capacity increase and continue to monitor the cluster for slowness and other issues. Further updates will be provided as they become available.

Sep 20, 16:19 UTC
Update - Our engineers are working on adding more capacity to the cluster to handle more requests. Further updates will be provided upon completion.

Sep 20, 15:19 UTC
Update - Our engineers identified an increase in resource usage and are restarting the affected Email Servers to alleviate the load. They continue to investigate the issue.

Sep 20, 14:58 UTC
Investigating - Our engineering team is aware of a subset of users that are experiencing login failures/slowness on cluster A webmail and are investigating the issue.

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