Cluster A Login/Sending and Receiving issues

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A Login/Sending and Receiving issues

May 11, 06:22 UTC
Resolved - Email services have been restored for affected Cluster A. Additional details will be updated in the incident report.

Incident Start Time: 05-11-2023 05:22:00
Incident End Time:05-11-2023 05:55:00
Total Duration:33 minutes

May 11, 06:19 UTC
Update - We are continuing to investigate this issue.

May 11, 05:34 UTC
Update - We are continuing to investigate this issue.

May 11, 05:34 UTC
Investigating - We are currently experiencing an incident that is impacting Hostedemail, (Cluster A). We have been made aware of login/sending and receiving issues for some customers on Cluster A. Our Hosted Email engineering team are investigating.

Client Impact: Some users on Cluster A will experience failure to login to their emails. or experience issues sending/receiving

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