Cluster A – Outbound Mail

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Outbound Mail

Sep 28, 18:51 UTC
Resolved - The issue has been resolved by a spam configuration change. There have been no further reports of the error “recipients do not exist”.

Incident Start Time: 09-28-2021 12:54:00
Incident End Time:09-28-2021 18:08:00
Total Duration:1 Hour and 14 minutes

Sep 28, 17:52 UTC
Investigating - We are currently experiencing a Class III incident that is impacting Hostedemail, (Inbound/Outbound Mail, Prod A). A subset of customers are experiencing issues with sending email with error “recipients do not exist”. Engineering team has been engaged and investigating the issue.

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