Cluster A POP Account Login Errors

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A POP Account Login Errors

Sep 8, 13:31 UTC
Resolved - The POP3 access has been completely restored. If you are still experiencing issues, please don't hesitate to contact us!

Incident Start Time: 09-08-2021 09:35:00 UTC
Incident End Time: 09-08-2021 12:51:00 UTC
Total Duration: 3 hours, 16 minutes

Sep 8, 13:12 UTC
Identified - Our engineering team was able to isolate the issue to a subset of users. We have corrected the issue and we are now confirming POP3 connections remain consistent for the affected users.

Sep 8, 12:17 UTC
Update - The engineering team is currently investigating the root cause of this incident. No further issues have been reported by the customers.

Sep 8, 09:44 UTC
Investigating - We are currently investigating a login issue for a small set of customers on Cluster A specifically using POP access.
Some customers may receiving the following similar error;

“Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -Err Internal server error.”

Webmail and IMAP are still working as a work around at this time. Our teams are investigating and we will update as soon as we have more information. Thank you for your patience.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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