Cluster A – Webmail

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Webmail

Feb 25, 16:39 UTC
Resolved - Our engineering team has rolled back an update that causes the issue. The webmail authentication issue has been resolved and the update will be investigated further before being implemented.

Incident Start Time: 02-25-2021 15:42:00 UTC
Incident End Time: 02-25-2021 16:15:00 UTC
Total Duration:33 min

Feb 25, 15:54 UTC
Investigating - We are investigating an issue preventing some users on Cluster A from logging into Webmail and/or sending messages via webmail.

IMAP/POP/SMTP protocols should otherwise continue working as expected

We will provide an update once we have additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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