Cluster A – webmail error

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - webmail error

Aug 3, 19:14 UTC
Resolved - Our operations team was able to identify an issue with one of the storage servers used for email services. They were able to correct the issue with the server and email services are fully restored for all affected users.

Incident Start Time: 08-03-2021 18:28:00 UTC
Incident End Time:08-03-2021 18:51:00 UTC
Total Duration:23 mins

Aug 3, 19:00 UTC
Investigating - We are currently investigating an issue affecting a subset of users of cluster A. Affected users may see a red error at the bottom of the page in webmail and have trouble receiving messages. Our engineering team is currently investigating the issue and we will provide updates soon.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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