Cluster A – Webmail errors

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Webmail errors

Mar 1, 21:45 UTC
Resolved - All of the services have recovered without intervention. Our engineering team will continue to investigate the root cause and take necessary action to prevent the issue from reoccurring.

Incident Start Time: 03-01-2021 20:51:00 UTC
Incident Start Time: 03-01-2021 21:15:00 UTC
Total Duration: 24 mins

Mar 1, 21:33 UTC
Monitoring - All services have recovered as of 21:15 UTC. Our engineering team continues to investigate the root cause and we are currently monitoring the state of the network.

Mar 1, 21:11 UTC
Investigating - We are currently investigating a network issue that is impacting mailboxes on cluster A. Users may not be able to access their mailbox via webmail or IMAP/POP3. We have engaged our networking team and will provide updates as they become available.

Next update: within 30 minutes

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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