Cluster A – Webmail Issue

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Webmail Issue

Apr 14, 00:07 UTC
Resolved - The engineering team has reverted the change on prod A webmail was causing the issue. Webmail on prod A is healthy again. we are marking this incident as resolved.

Start: 23:20 UTC
End: 23:45 UTC
Length: 25 minutes

Apr 13, 23:59 UTC
Investigating - We are investigating an issue causing some users on Cluster A to experience unexpected session termination through webmail after they log in successfully with the pop-up message mentioned below.

your session is invalid or expired.

Our engineering team has been engaged.

We will provide an update once we have additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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