Cluster A Webmail Loading Issue

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A Webmail Loading Issue

Jul 19, 12:37 UTC
Resolved - All the affected users had redirected to other healthy nodes. This issue has been resolved at the moment.

Incident Start Time: 07-19-2022 10:40:00
Incident End Time:07-19-2022 11:25:00

Total Duration:45 minutes

Jul 19, 11:34 UTC
Identified - We're experiencing an issue with a very small set of accounts on Cluster A mailstore 153 are not able to load emails.

Our Operations team is aware of this issue and has been engaged. Further updates will be provided as they become available.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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