Cluster A – Webmail Login

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster A - Webmail Login

Nov 4, 14:24 UTC
Resolved - This issue was caused by too many connections to our database. Our engineers increased the maximum number of database connection permitted, which resolved the issue.

Incident Start Time: 11-04-2021 13:52:00
Incident Start Time:11-04-2021 14:12:00
Total Duration: 20 minutes

Nov 4, 14:00 UTC
Investigating - We are investigating an issue preventing some users on Cluster A from logging into Webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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