Cluster B connection issue

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B connection issue

Mar 2, 20:43 UTC
Resolved - All services have been restored to normal after restarting the webmail services. This incident has been resolved.

Incident Start Time: 03-02-2022 17:48:00 UTC
Incident End Time: 03-02-2022 19:08:00 UTC
Total Duration: 1 hr 20 minutes

Mar 2, 19:29 UTC
Monitoring - All services have been recovered and we are monitoring the situation.

Mar 2, 19:13 UTC
Update - The engineering team has restarted the webmail services. We will provide further updates as they become available.

Mar 2, 18:14 UTC
Investigating - We are currently experiencing an issue that is impacting Hosted email (Webmail, IMAP). The engineering team has been engaged and is currently investigating the issue. During this time, all email services in cluster B will be impacted during the outage.

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