Cluster B: Email issues

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B: Email issues

Jul 30, 07:34 UTC
Resolved - Our engineering team have completed checks and confirmed all services are fully restored.

Incident Start Time: 07-30-2021 04:53:00 UTC
Incident End Time: 07-30-2021 06:50:00 UTC
Total Duration: ~1hr 57mins

Jul 30, 07:12 UTC
Monitoring - All mail services have now recovered properly after a successful manual restoration of mail service. We are currently monitoring the Cluster B mail service and follow with any updates or to close this incident.

Jul 30, 06:52 UTC
Identified - We are manually bringing services back online and will continue to post updates on this. Thank you for your patience.

Jul 30, 05:20 UTC
Update - We are continuing to investigate this issue.

Jul 30, 05:10 UTC
Investigating - We are experiencing an issue affecting Webmail, Pop and IMAP connections for users on Cluster B. Our engineering team is currently investigating this, and we will post updates as they are available.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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