Cluster B – IMAP/Inbound/Outbound Mail/Web Forwarding/Webmail

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - IMAP/Inbound/Outbound Mail/Web Forwarding/Webmail

Sep 28, 18:48 UTC
Resolved - The incident has been resolved.

Incident Start Time: 09-28-2020 17:45:00 UTC
Incident End Time: 09-28-2020 18:19:00 UTC
Total Duration: 34 minutes

Sep 28, 18:31 UTC
Monitoring - The root cause of the issue was a brute force attack. The engineering team has blocked abusive traffic. The services have recovered successfully. We are currently in the monitoring state.

Sep 28, 18:12 UTC
Update - We are continuing to investigate this issue.

Sep 28, 18:12 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from using Webmail, IMAP and POP services. Our engineering team has been engaged.

We will provide an update once we have additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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