Cluster B – IMAP/POP/Webmail

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - IMAP/POP/Webmail

Aug 27, 22:44 UTC
Resolved - This incident has been resolved.

Aug 27, 22:34 UTC
Monitoring - We have identified that the issue was caused due to instability as a result of the previous Webmail outage. The team has addressed the stability issue and Webmail has recovered successfully.

Incident Start Time: 08-27-2020 21:36:00 UTC
Incident End Time: 08-27-2020 21:48:00 UTC
Total Duration: 12 minutes

Aug 27, 21:55 UTC
Update - We are currently experiencing a service degradation affecting Cluster B. The engineering team has been engaged and is investigating the issue.

Client Impact: Cluster B users will be unable to log in using IMAP, POP, Webmail.

Aug 27, 21:51 UTC
Investigating - Intermittent login failure

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