Cluster B – IMAP/POP/Webmail

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - IMAP/POP/Webmail

Aug 27, 19:56 UTC
Resolved - The engineering team has successfully migrated the impacted services to the upgraded file system. Users should no longer experience any issues with regards to Cluster B

Incident Start Time: 08-27-2020 18:34:00 UTC
Incident End Time: 08-27-2020 19:56:00 UTC
Total Duration: 1 h 22 mins

Aug 27, 19:50 UTC
Update - The investigation into this Cluster B issue continues. We are examining the problem and solutions and hope to have some more answers in the near future.

Next Update: Within 15 mins

Aug 27, 19:22 UTC
Update - Our engineering team is continuing to investigate the root cause of this email issue. Customers should experience some service restoration.

Next Update: Within 15 mins

Aug 27, 18:52 UTC
Investigating - We are currently experiencing an issue where users on Cluster B may notice they are unable to log in or access their mailbox.

We are investigating and will provide updates as soon as they are available

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.