Cluster B – inbound delays & rejections

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - inbound delays & rejections

Nov 25, 20:18 UTC
Resolved - This issue is now resolved. Our engineering team has completed their backend work and no new incidents have been reported. Services are back to normal.

Incident Start Time: 11-25-2020 15:24:00 UTC
Incident End Time:11-25-2020 17:39:00 UTC
Total Duration:2 hours, 15 minutes

Nov 25, 19:00 UTC
Update - We are continuing to monitor the situation. With no new reported incidents, most users should notice some improvement.

More updates will be provided as soon as possible

Nov 25, 17:59 UTC
Monitoring - The engineering team continues to work on the situation. We have not received any further customer reports and are currently monitoring the situation.

Updates will be provided as soon as possible

Nov 25, 16:47 UTC
Identified - Our operations team have identified the cause and are working to mitigate the root issue. While some users may notice marginal improvements, other users may still experience delays and rejections.

Next Update: Within 60 minutes

Nov 25, 15:44 UTC
Investigating - We are currently experiencing an issue with inbound mail delays on Cluster B. Some users may experience bouncebacks as well. Our engineering team is investigating the issue.

Updates will be provided as soon as possible

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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