Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: Cluster B inbound delays & rejections
Nov 24, 22:26 UTC
Resolved - The services have been restored successfully. The team continues to monitor the nodes to ensure stability.
Incident Start Time: 11-24-2020 17:21:00 UTC
Incident End Time:11-24-2020 19:50:00 UTC
Total Duration:2 hours 29 minutes
Nov 24, 20:06 UTC
Monitoring - As we continue to see improvements, our operations team will continue to monitor the situation.
Some users may still experience some issues but most should be back to normal now.
We will update again once the situation is confirmed to be resolved.
Nov 24, 19:45 UTC
Identified - Our operations team have identified the cause and are working to mitigate the root issue. We are seeing marginal improvements. Some users may still experience delays and rejections.
We will update again once we have the all-clear.
Nov 24, 18:57 UTC
Update - We are currently experiencing inbound mail delays on Cluster B. Some users may experience bouncebacks as well. Our engineering team is investigating the issue.
We will provide an update once we have additional information.
The Incident has been active since 17:21 UTC
Nov 24, 18:55 UTC
Investigating - We are experiencing email delays. We will provide an update shortly with additional information.
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