Cluster B – Inbound Delivery

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - Inbound Delivery

Nov 30, 22:12 UTC
Resolved - The Engineering team has completed the emergency maintenance. Users should not experience any inbound delays anymore.

Incident Start Time: 11-30-2020 16:16:00 UTC
Incident End Time:11-30-2020 21:40:00 UTC
Total Duration:5 hours, 24 minutes

Nov 30, 21:11 UTC
Update - In addition to some of the improvements made our engineering team is working to roll back some previously deployed changes to improve stability.

Rough estimate one more hour until that completes. We will continue to post updates as we receive them.

Nov 30, 20:12 UTC
Update - Our engineering team has made enhancements to the affected infrastructure services that were causing delays. We should expect to see improvements within the hour. We are monitoring the changes for the time being. We'll release an update when we have the all clear.

Nov 30, 19:20 UTC
Identified - We are currently performing an emergency maintenance that should address the issue. Users should not notice any additional outage of service during the maintenance.

Nov 30, 17:59 UTC
Update - Our team is actively implementing a means to reduce the frequency of bounces and deferred mail. Users should soon notice an improvement.

Nov 30, 16:58 UTC
Investigating - A subset of users may be experiencing issues receiving mail on Cluster B. Senders may receive the following bounceback:

451 4.7.1 Service unavailable - try again later

Alternatively, mail may be accepted but delayed by up to 45~ minutes

Our team is currently investigating

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.