Cluster B – Mailstore 21, 23, 25, 27, 29 Login issues

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - Mailstore 21, 23, 25, 27, 29 Login issues

Oct 1, 20:09 UTC
Resolved - All the services have recovered successfully and customers will be able to log in to Webmail.

Incident Start Time: 10-01-2021 18:34:00
Incident Start Time:10-01-2021 19:41:00
Total Duration: 1 hour 7 mins

Oct 1, 19:28 UTC
Identified - Our Engineering team is troubleshooting the failover issue and continues to restore the failed services.

Oct 1, 19:03 UTC
Investigating - Users on mailstore 21, 23, 25, 27, 29 are having issues with login. Our Engineering team has been engaged and working on it.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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