Cluster B – sending/receiving errors

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - sending/receiving errors

Mar 19, 15:40 UTC
Resolved - The hosted email and network engineering teams identified a load balancer issue causing the email send/receive failures. Subsequently, the issue was resolved by a manual failover and synchronization. Users impacted by this specific issue are now capable of sending and receiving. This incident is being marked resolved.

Incident Start Time: 03-19-2023 07:45:00
Incident End Time:03-19-2023 15:10:00
Total Duration: 7 hours and 25 minutes

Mar 19, 15:03 UTC
Investigating - We have received reports of users having issues sending and receiving on our cluster B, we have engaged our network operations team to investigate.

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