Cluster B Webmail loading

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B Webmail loading

Oct 14, 01:17 UTC
Resolved - Our engineering team has restored services to all affected users and will continue to monitor the situation.

Incident Start Time: 10-13-2020 16:13 UTC
Incident End Time: 10-13-2020 23:08 UTC

Total Duration: 6 hours, 55 minutes

Oct 13, 23:50 UTC
Update - All affected services (users) have been corrected and are now online. Our engineering team continues to work on ensuring the root cause is addressed and that preventative measures are in place for the future. Customers as of 23:08 UTC should now have full access to their inboxes.

Oct 13, 22:32 UTC
Update - Our team is still working to implement a fix for the root cause identified earlier, we are manually mitigating server load in the interim. Some users may still experience loading time outs. We will update as soon as we have confirmation of a resolution.

Oct 13, 20:09 UTC
Identified - We have identified the root cause of the webmail issues some users in Cluster B may experience. Due to a high load on one of our servers, webmail functionality may become intermittent.

We are working to lessen the load on the affected server, which should resolve this problem.

Updates will be provided as soon as possible

Oct 13, 16:13 UTC
Investigating - We are investigating an issue affecting Webmail for customers on Cluster B.

Users may experience the web page loading slowly or not at all.

Updates will be provided as soon as possible

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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