Cluster B – Webmail Login

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Cluster B - Webmail Login

Mar 30, 19:18 UTC
Resolved - The engineering team identified some of the VMs along with IMAPs were identified in the stopped state and started them back up. the affected users on prod B should be able to log in with no issues as of 19:06 UTC. We are closing the incident.

Incident Start Time: 03-30-2023 17:45:00 UTC
Incident End Time:03-30-2023 19:06:00 UTC
Total Duration:1 hour, 21 minutes

Mar 30, 18:40 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.

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